Exchange and return
At Pitaya, we aim to provide high-quality swimwear and a smooth shopping experience. Please review the exchange and return rules below.
Exchanges or returns are accepted only in the case of a confirmed manufacturing defect and must be requested within 3 calendar days of receiving the package.
An exchange or return will be accepted only if all of the following conditions are met:
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The hygiene sticker (for swimsuits) is intact and has not been removed.
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All tags and labels are intact and remain attached to the product.
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The product shows no signs of wear or use.
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The product has not been washed.
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The product has no stains and no foreign odors.
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The product is neatly folded and returned in its original packaging.
Swimwear must be tried on over your own underwear.
We will not accept exchanges or returns if the product shows any of the following:
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Removed or damaged hygiene sticker; missing tags or labels.
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Signs of wear or use.
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Washing.
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Stains, damage, or alterations.
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Foreign odors.
If an item does not meet the conditions above, it will be returned to the buyer at the buyer’s expense.
If you find a manufacturing defect upon delivery:
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Contact our manager via WhatsApp.
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Send a photo or video clearly showing the defect.
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After confirmation, we will arrange an exchange as soon as possible.
If the manufacturing defect is confirmed, exchange delivery will be covered by Pitaya.