Exchange and return

According to the Law of Ukraine “On Protection of Consumer Rights”, underwear and swimwear are included in the list of goods that cannot be exchanged or returned (except for manufacturing defects).

In case of a manufacturing defect, the swimsuit can be exchanged or returned within 3 days from the date of receipt of the parcel.

The procedure for exchanging or returning goods is possible provided that:

- the hygiene sticker (if it is a swimsuit) is preserved and not peeled off;

- all tags must be intact and on the product;

- the goods are clean, without foreign odors and traces of use;

- the goods are folded and packed in the original packaging;

We do not accept returns of swimsuits that have been soiled or damaged. In this case, the goods will be sent back to the buyer at their expense.

Please note that swimsuits must only be tried on over your underwear!

Exchanges and returns will not be accepted if these conditions are not met!

Exchange or return of goods is possible if you find a quality defect (manufacturing defect) upon receipt of the order.

Write to our manager on WhatsApp. We will process your request and replace the goods as soon as possible. Delivery of the exchange due to a defect is at our expense.

Damaged or Faulty Items
If you receive damaged goods or experience a manufacturing fault, contact us immediately at PITAYA customer form with your data for resolution.

Swimsuit repair

If you have damaged your swimsuit, don't worry, we will repair it free of charge (except in cases of severe mechanical damage that cannot be repaired).

Items purchased no more than two years ago are eligible for repair.
Delivery is at the expense of the buyer.