Swimwear & Intimate Items
For hygiene reasons, all swimwear and intimate items are final sale. We do not offer refunds or standard exchanges for these items.
Manufacturing Defect Exception
Exchanges or returns are accepted only in the case of a confirmed manufacturing defect and must be requested within 3 calendar days of receiving your order.
Defect Return/Exchange Conditions
A return or exchange due to a manufacturing defect will be accepted only if all of the following conditions are met:
• The hygiene sticker/liner is fully intact and has not been removed
• All original tags and labels are attached
• The item is unused, unworn, and unwashed
• No stains, damage, alterations, or foreign odors
• The item is neatly folded and returned in its original packaging
• Swimwear must be tried on over your own underwear
We will not accept a return or exchange in any of these cases:
• Hygiene sticker/liner is removed, damaged, or missing
• Tags or labels are missing
• Signs of wear or use
• The item has been washed
• Stains, damage, alterations
• Foreign odors
If an item does not meet the conditions above, it will be returned to the buyer at the buyer’s expense.
Store Credit (Discretionary)
If a return or exchange is not applicable, we may offer store credit at our discretion, subject to review and the conditions below.
Store Credit Eligibility
Store credit may be considered if:
• The item is unused, unworn, and unwashed
• All original tags and the hygiene sticker/liner are fully intact
• The request is made within 3 calendar days of receiving the order
• Proof of purchase is provided
Each request is reviewed on a case-by-case basis. We reserve the right to approve or decline any request.
Store Credit Terms
• Issued instead of a cash refund
• Valid for 30 days from the date of issue
• Can be used online or in-store
• Cannot be exchanged for cash
• Any unused balance will not be refunded
Sale Items
Items purchased during sales, promotions, or with discount codes are not eligible for refunds or store credit unless explicitly stated otherwise.
How to Request a Defect Exchange/Return or Store Credit
Don't hesitate to get in touch with our customer care team via WhatsApp or email pitaya.care.team@gmail.com
Include:
• Your order number
• Clear photos/video showing the issue (for defects)
• Clear photos of the item and intact hygiene sticker/liner
• A brief explanation of the request
Shipping for Confirmed Defects
If a manufacturing defect is confirmed, we will cover the delivery cost for the exchange.
